I am trying to troubleshoot a problem with my parents Windows 7 ultimate PC. They are 14 hours away and I have no real way to look at the PC. They said when it boots, they will see text (like command prompt text and not a splash screen) that says "Resuming Windows" and then just a flashing cursor. They claim they cannot get to safe mode by pressing F8. They also say like they feel it completes the boot but they just can't see anything. I would try a recovery disk but their BIOS is not set to boot from DVD ROM and spent an hour with them trying to get the priority set and they can't... :( I am thinking it may be a video card issue but each time they "reboot", it always says Resuming Windows before the flashing cursor...so could it be a "hibernation of death"? Any suggestions

On most machines, you dont have to go into BIOS to get them to run a repair with the windows 7 disk, just put the disk in, turn the PC on, and where you normally press F2 for BIOS there should be another option for "boot options" (on a lot of PC's I have worked with, this is normally F12) If you press that, you are presented with a list of media to boot from, just select CD/DVD drive and it boots from there!

Hi, Thanks for the post. As SeanElliott says, please try to boot in Windows RE, then use System Recovery to recover a working state. Meantime, the following article is for your reference. http://support.microsoft.com/kb/266283 Regards, Juke TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, How's going? Please feel free to give us any update. Regards, Juke TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Sorry for the delay...we finally got it up with the F12 option...did a system restore...PC still locks up and is not stable...they wanted to take it to "Geek Squad" but told them it is cheaper to ship to me or fly me out! :) Thanks for the suggestions!

Hi, Thanks for the update. Since this computer have been able to boot up, I will mark your reply as "Answered". If you have further question about it, please feel free to let me know. You may also choose to unmark this thread. Also, we generally focus on one topic in one thread, so you may access the following links regarding the performance and stability issue. http://windows.microsoft.com/en-US/windows7/Optimize-Windows-7-for-better-performance http://support.microsoft.com/kb/331796 Regards, Juke TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”